24/7 replies
Customers receive a relevant reply even outside business hours without having to wait.
Smart assistant for business messages
AI-powered replies on Instagram, Telegram, and Bale
Customers ask questions; the smart assistant answers using your real business information. Fast, consistent, and available around the clock, without losing sales or support requests among messages.
- No installation required
- Set brand tone
- Hand off to an operator
Sales assistant Smart responder is active
Checking knowledge base
One assistant for the channels where your customers are
Instagram Telegram Yes
Faster replies, better experience
AI does more than answer; it becomes part of your team
Instead of fixed, robotic replies, each message is analyzed based on the customer’s question and your business knowledge.
Replies based on your information
The assistant uses your products, services, policies, and business knowledge-base content.
Multiple channels, one experience
Tone and information stay consistent across Instagram, Telegram, and Bale.
Simple setup
Only three steps from first connection to first reply
You do not need technical knowledge or complex scenarios to start. Enter your business information and define the assistant’s scope.
Create smart assistant- 1
Connect your channels
Connect your Instagram account or Telegram/Bale bot to the dashboard.
- 2
Add your business knowledge
Give the assistant information about products, services, and frequently asked questions.
- 3
Connect the assistant to a flow
Configure the tone and response scope and start receiving intelligent replies.
Real use cases
For any business where customer messages matter
Online stores
Answer questions about price, availability, shipping, and product selection.
Support teams
Provide a fast first response, collect information, and route sensitive cases to an operator.
Service businesses
Introduce services, answer common questions, and guide customers toward booking or consultation.
Organizations and institutions
Provide consistent communication across local messengers and social networks.
Before and after the smart assistant
Get your team’s time back from repetitive replies
Fully manual replies
- Long message queues during busy hours
- Different replies from different operators
- Losing customers outside business hours
- Time spent on repetitive questions
AI-powered replies
- Instant, 24/7 replies
- Consistent tone and information across all channels
- Operators focus on important conversations
- Use real business knowledge
Frequently asked questions
Learn more about the smart reply bot
If you need help choosing a channel or designing the reply process, contact us.
Consultation and contactHow do AI-powered replies work?
The user’s message is received and the assistant generates a relevant reply based on your instructions and business knowledge base. Conversations can be routed to a human operator when human judgment is needed.
Can I reply simultaneously on Instagram, Telegram, and Bale?
Yes. You can manage the channels you need while keeping a consistent tone and information source across them.
Do replies use real information from my business?
Yes. By creating a knowledge base, you can provide products, services, prices, shipping policies, and frequently asked questions to the assistant.
What happens if the AI does not know the answer?
You can configure fallback behavior; for example, leave the conversation unanswered, send a specific message, or route the user to a human operator.
What types of businesses is this service suitable for?
Online stores, service companies, educational centers, support teams, and any organization that receives a high volume of messages on social networks or messaging apps.
Can I configure the response tone?
Yes. The assistant can use a formal, friendly, concise, or brand-specific tone.
Ready to reply, even when you are away
Build your first smart business assistant
Speed up replies on Instagram, Telegram, and Bale, and do not lose sales opportunities among unanswered messages.