Build a knowledge base for your assistant
Put your business information such as products, prices, FAQs, and policies into a knowledge base and connect it to the assistant.
Go to AISections in this guide
Create a knowledge base
- 1
Open the AI section and create a new knowledge base.
- 2
Choose a suitable template: blank start, products and services, FAQs, or shipping and policies.
- 3
Give it a clear name and short description so it stays findable among sources.
- 4
Add content as plain text or Q&A; write each separate topic as separate content.
Note:Dedicate each knowledge base to one clear topic; one assistant can connect to multiple knowledge bases.
Connect it to the assistant and keep it fresh
- 1
While creating or editing an assistant, connect the relevant knowledge bases.
- 2
Decide what the assistant should say when it does not know the answer, and whether it may use general knowledge or only these sources.
- 3
Keep prices, stock, and policies up to date.
Keep in mind:A “Ready” status means the base is ready for assistant use. Outdated content inside means outdated assistant answers.