Automation and flowsAbout 4 minutes

View flow analytics

See how many times the flow started, how far users progressed, and where review is needed.

Sections in this guide

Open analytics from the flow itself

1
Open the flow list.
2
Find the flow you want.
3
Open Analytics from that flow’s options.
4
Review the time range and metrics. If replies are lower than expected, check the start condition and the first message first.

Does the flow start at all? If not, the problem is usually the start condition.
Do users stop at a specific step? Review that message or button.
Are some conversations unanswered? Open those conversations and see where the flow stopped.

Note:The goal of analytics is not just to see numbers; it is to identify which step needs improvement.

A start condition determines which message, comment, or event should start the flow.

Write the message, add buttons when needed, and choose what happens after each button.